Privacy Policy | RVP Tours
RVP Tour is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our transportation services.
By using our website or submitting personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services or access the website.
If you have questions about our policy, please contact us at 1-718-779-1151.
Information We Collect
We may collect the following types of personal information:
- Information You Provide Directly
When you interact with our website or customer service team, you may voluntarily provide us with personal information, including:
- Name
- Email address
- Phone number
- Pickup and drop-off locations
- Travel dates and preferences
- Billing or payment information
- Company name (if applicable)
- Any other details you share while booking or inquiring
- Information Collected Automatically
When you browse our site, we may automatically collect technical data, such as:
- IP address
- Browser type and version
- Operating system
- Device type
- Pages visited and time spent on site
- Referral source
This information is collected through tools such as cookies and analytics services to help improve website functionality and user experience.
How We Use Your Information
We use the information we collect to:
- Process transportation bookings and inquiries
- Respond to customer service requests
- Send confirmations, invoices, or service updates
- Customize your experience on our website
- Communicate offers, updates, or news (if you opt-in)
- Improve our website and service delivery
- Comply with legal obligations
We do not sell your personal information to third parties.
How We Share Information
We only share your information with trusted third parties under specific circumstances, including:
- Service Providers: We may share information with trusted affiliates and transportation partners to fulfill your reservation. All partners are required to keep your information secure and confidential.
- Legal Requirements: We may disclose personal information if required by law, legal process, or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be part of the transferred assets.
We do not share your data for marketing purposes with unaffiliated companies.
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:
- Secure servers and encryption for data transmission
- Restricted access to personal data
- Regular website and security audits
- Staff training and confidentiality agreements
Despite our efforts, no internet-based service is 100% secure. We encourage you to take reasonable steps to protect your information when online.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance the browsing experience, understand user behavior, and improve services.
Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings. However, some site features may not function properly if cookies are disabled.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications
- Withdraw consent at any time
To request your data, contact our privacy team at 1-718-779-1151.
Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and contractual obligations.
Once data is no longer required, it will be securely deleted or anonymized.
Third-Party Links
Our website may contain links to third-party websites. RVP Tours is not responsible for the content, privacy policies, or practices of these external sites. We encourage you to read their privacy policies before submitting information.
Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected information from a child without parental consent, we will delete it promptly.
Changes to This Policy
RVP Tours reserves the right to update or change this Privacy Policy at any time. When we make changes, we will revise the “Effective Date” at the top of this page.
We recommend reviewing this page periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: